Company Name:

BCD Meetings & Events

Location:

Chicago, Illinois

Approximate Salary:

Not Specified

Job Category:

Sr. Management

Position Type:

Full Time

Posted

November 7, 2018

Account Manager - virtual opportunity in the Chicagoland area

Works with the Business Development and Operations Groups in regards to all aspects of client response, client follow-up, and client deliverables; supports, builds and maintains strategic business relationships; is responsible for account growth and retention; manages all client program initiation and facilitates the meeting information transition process if required by operational process; works with Operations to oversee the transition of initial meeting information from the client to internal contacts; provides prompt response and follow up to ensure continued high customer satisfaction; supports business development efforts on all levels, both internally and externally; responsible for providing excellent client and operational support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence; promotes teamwork, leadership, initiative and enthusiasm.

Primary Responsibilities:

    • Manages tasks for client response, client follow up, and client deliverables
    • Directly accountable for account relationship, meeting client expectations, and BCD M&I account financial performance
    • Provides both strategic and tactical operational that supports account development, retention, and growth on a domestic and/or global basis, if applicable
    • Handles and responds to requests for budget proposals or inquiries for information
    • Manages existing client base/client services for volume/maintenance accounts as determined by ector
    • Facilitates meeting sponsor level presentations, as necessary
    • For maintenance and repeat accounts, supports customer by strategic outreach; participates in conference calls and initial core team meetings as necessary; provides quick responses to email and/or phone requests, and works with ector and/or Operations teams to troubleshoot on a daily basis
    • Works with Sales Support to deliver documents and/or reports as needed
    • Works with individual project teams for meeting transitions and debriefs
    • Works in conjunction with ector to attend debrief meetings at the close of a project and follows through with delivery of the cost reconciliation and end of program packets, as necessary
  • Oversees, distributes and follows through with written and electronic components for proposal development and delivery; manages the proposal process for all stages
    • Works in conjunction with ector to facilitate and manage RFI and RFP initiations
    • Works with necessary internal departments to obtain accurate and current RFI/RFP information
    • Works in conjunction with Sales Support to provide comprehensive proposal elements (venues, travel services detail, capability detail, etc.)
  • Serves as liaison between client and internal support teams; must be an advocate for the internal support team and BCD M&I to the client at all times
    • Stays abreast of industry trends and BCD M&I products and services to be able to support client needs
    • Communicates industry trends, benchmarks, process improvements, and strategic plans with customers
    • Reports on program spend and savings as required by the client
    • Understands and monitor preferred supplier usage and hold team accountable for adherence to preferred supplier relationships
    • Provides leadership for problem resolution to facilitate faster improvements and improved working relationships
    • Prepares and implements short and long range goals and objectives mutually developed with client
    • Works with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution -- day to day management of assigned accounts
    • Conducts regularly scheduled client meetings and at a minimum one (1) annual account review with clients to ensure optimal communication and service needs are being met
    • Adheres to, monitors, and reports on client SLA's (service level agreements) or KPI's (key performance indicators)
  • Keeps sales database up to date
    • Ensures client profiles are maintained, kept up to date, and accessible
    • Tracks all sales activity on a weekly basis by keeping account information current
    • Periodically reviews client database and makes adjustments to keep data integrity
    • Monitors meeting budget estimates to actuals, account spend and provides forecasting for assigned accounts
  • Participates in industry events including vendor fairs, local tradeshows, hotel showcases, conferences, etc.
  • Other duties and projects as assigned

Qualifications:

Education and training normally associated with completion of a four-year degree in a business-related program. Three years experience required in an executive support, sales support or related role. Must have the discipline and the professionalism to handle confidential information. Must be a team player and able to work in a fast-paced environment. Additional required skills include:

  • Presentation Skills
  • Excellent customer relationship skills
  • Excellent communication skills (written and verbal)
  • Ability to work independently
  • Proficiency in Microsoft programs - Word, Excel, PowerPoint and working knowledge of Access
  • Budget Development
  • Excellent problem solving skills


Company Name:

BCD Meetings & Events

Location:

Chicago, Illinois

Approximate Salary:

Not Specified

Job Category:

Sr. Management

Position Type:

Full Time

Posted

November 7, 2018

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