Meetings Enablement Senior Manager
Position Summary :
In this role, you will drive strategy and implementation of global processes designed to improve the operational efficiency of meetings at BCG while lowering cost and risk. You will partner with other internal departments (Procurement, BSG, Finance and others) to manage a global network of suppliers ensuring vendors and other trained resources are available to manage requested services at all times. You will ensure technology needs are supported appropriately by internal business partners and available to meet the ongoing needs of BCG on a global basis and effectively manage a global team of meeting professionals to optimize service delivery and value creation.
This roll will manage the meetings portal, development of global meeting training, innovation and product development, maintain globally competitive vendors relations (especially in the hotel industry), manage delivery of special projects designed to improve services delivery, maintain a global network of GDPR and service compliant hotels and generally support the delivery of meeting services to all GMS customers.
You will have a working knowledge the meetings technology space and trends, project management, agile methodology and be experienced managing a global and culturally diverse team.
You will report to the Global Meeting Services Director and will serve as the primary contact for all meeting support functions across the firm. Your primary responsibility will be to ensure front line personnel have world class tools and support to meeting the needs of GMS customers
You will have the opportunity to work with local, regional and global leadership to set and drive our meetings enablement strategy requiring building key relationships both internally and externally, and developing an internal culture, commitment and capability for excellence in service delivery.
You will also need to be independent and self-directed and be comfortable and effective working on a virtual team within a matrix reporting relationship.
Develops and implements policies related to event management and meetings technology
Participate in the development of global meeting standards, procedures and protocols
Research and deploy technology solutions and innovative techniques to deliver service and value to GMS customers
Coordinate with other Operations Services departments to leverage BCG’s market strengths in a cost effective manner
Collaborate with our Risk, Insurance and Legal functions to establish operating protocols at the local, regional and global level.
Promote and engage in cross-functional interfaces, support, and program development between Meeting Services and functions such as travel, meetings, IT, HR, office operations etc.
Develop and maintain network and relationships with key meetings industry leaders and contacts
Develop and deliver trainings for BCG's event organizers across the globe
Job Responsibilities Continued :
*Basic Job Requirements :
10+ or more years business experience with a focus on technology, hospitality, agile methodology and online training with a major global corporation, preferably a professional services firm or similar industry
Must have global people management experience including experience managing service delivery in a diverse cultural and legal environment. Experience in developing and directing a team is especially important.
Manage a team of 10+ meeting professionals located in New Delhi, Madrid, Munich, Atlanta and Boston
Strong change management experience in a global enterprise
Experience and a proven track record in working across cultural boundaries in a complex matrix structured organization
~10-20% travel will be required.
Key Competencies :
Internal Job Description :
If you are interested in applying for this position you must inform your current line manager of your interest and intent to apply.
Additional Information :
About Global Meeting Services (GMS):
Global Meeting Services (GMS) is a team of professionals within Global Services who work collaboratively to source, plan, manage, and execute events for various functions across BCG.
The objectives of the GMS function are to create the right balance between efficiency, effectiveness, and service while driving down costs and delivering a high quality experience.
The GMS team serves as a strategic advisor and tactical support network to our worldwide, regional, and local teams who are responsible for the delivery of successful events and projects.
Company Information :
The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with offices in more than 90 cities in 50 countries. For more information, please visit bcg.com.
Non-discrimination Statement :
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor