Working with general supervision, the Senior Meeting & Space Planner is responsible for all small company meetings & incentive events, leading ancillary elements of the U.S. & CDN Conferences, manages participation at Comic Con events, website updates and plans our monthly associate activities at the SSC. The associate will oversee the SSC space planning efforts to include maintaining workspace and the acquisition and deployment of office equipment, and plan associate/department moves. This role interacts with a supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities may require a supervisor’s advance approval.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Plan and manage all aspects of small meetings & incentive programs including budget forecasting as needed per meeting; air and hotel contract negotiations; staging; RFPs; logistics; AV; food and beverage; and reconciliation
Will work with team leadership to create a plan to participate in 1-3 Comic Cons across the US. Duties will include negotiating; exhibit/booth design; budget development and management; logistics; food and beverage; staffing; communication with staffing and exhibit teams; developing and selling sponsorship opportunities; advertising opportunities; and on-site execution
Support field efforts at their regional cons including communication; create signage and fliers for use at con; send branded table covers, pop-ups, and other décor to highlight the booth; send bags & swag to increase consumer engagement; create and manage program budget
Works with director to plan various conference elements including dinners; events; engagement activities, ancillary meetings; off-site venue negotiations; etc.
Works with manager to assist with various US & CDN Expo elements including pop-up booths, vendor communications, tracking, etc.
Co-manages the development and content of the GameStop meetings & travel website
Works with director to plan and mange the fall SSC Meeting including budgeting, contracting, planning and managing the event.
Plan and manage the SSC employee monthly activities to include budgeting, contracting, planning and managing each event
Plan and organize office moves that may include setting up new offices, coordinating furniture needs, working with the space planning committee on any floor plan changes, etc.; partner with space planning committee to manage cube configurations as needed for office moves and additions
Coordinate miscellaneous projects as needed, including order white boards, furniture, maintain furniture inventory and available spaces, coordinating painting needs with DC-shop, etc.
Maintain office, cubicle, and file cabinet keys for and order replacement keys as necessary
Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
Model team commitment by adhering to the team's expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible
Financial Acumen- Organizes financial data from multiple sources to identify critical business issues underlying financial trends; articulates the implications of financial trends for own business unit and the broader organization; uses financial data to guide strategic and operational decision making
Communication- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Planning and Organizing- Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate
Customer Focus- Ensuring that the customer perspective is a driving force behind decisions; crafting and implementing service practices that meet customers’ and organization’s needs
Continuous Improvement- Reviews processes to determine any gaps between current outputs and expected requirements
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
Accredited Bachelor’s degree is preferred; at least three years of additional related experience may be considered in substitution
Minimum of three years meeting/exhibit planning experience
Certified Meeting Professional (CMP) designation preferred
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
Proficient negotiating and networking skills
Proficient organizational skills with the ability to work under high pressure and handle multiple tasks concurrently
Proficient ability to maintain stable performance under pressure or opposition; such as time pressure or ambiguity
Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Outlook, PowerPoint and Word
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Travel required quarterly or as needed