Company Name:

BCD Meetings & Events

Location:

Chicago, Illinois

Approximate Salary:

Not Specified

Job Category:

Meeting/Event Planner

Posted

October 10, 2018

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Temporary Registration Manager

To provide support to overall Event Management Team by overseeing the registration and attendee management of various incentives, meetings and events while maintaining a high level of customer service to internal/external client and meeting attendees.

Registration and Attendee Management:

  • Responsible for all aspects of events' registration (attendee management, communication and attendee database reporting)
  • Participate in the initial registration call with the event team and/or client to discuss the registration process including costs, air process, registration software capabilities, print products, reporting and other registration steps
  • Oversee daily management of meeting registration; Can include some or all of the below:
    • Primary contact for internal/external clients and attendees regarding registration and reporting questions. Entails fielding phone and e-mail inquiries
    • Monitor attendee registration process and update internal/external clients and suppliers, as needed
    • Act as the primary troubleshooter on registration issues
    • Manage contracted hotel room blocks to ensure registration does not exceed availability; Work with internal/external client to manage capacity needs and waitlists; Act as the liaison between the hotel and BCD M&I regarding contracted room block during the pre-event registration; Process room shares; Manage to attrition cut-off dates; Create and reconcile hotel rooming lists
    • Manage activities/ breakouts to ensure registration does not exceed availability; Work with internal/external client to manage capacity needs and waitlists
    • Distribute various attendee electronic communications, including (but not limited to) registration invitations/reminders, registration confirmations and attendee surveys
    • Liaison between BCD M&I and travel fulfillment team (internal or outside vendor)
    • Reconcile accuracy of all attendee data, including but not limited to arrival/departure flight manifests ensuring all registrants are accounted for and updating ground transportation supplier(s) and program manager
    • Participate in the development of and adhere to a reporting and deliverables timeline for each assigned event; Can includes daily, weekly, adhoc and final reports (i.e. Registrant Counts and reports, Activity/ Breakout counts and Rosters, Name Badge files, Onsite Change Reports, etc.)
    • Responsible for the accuracy, completeness and delivery of all registration data and reportin
  • Able to work via project plan
  • Responsible for protecting confidential information of BCD M&E and all assigned clients
  • Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Customer Service:

  • Primary contact for Client registration and reporting questions.
  • Consult with Client to ensure that reporting plan achieves client objectives in the most efficient manner.
  • Recap reporting plan to Client and to Program Manager.

Qualifications:

  • 1-3 years industry-related experience preferred (i.e. hotel, meeting registration, meeting planning, or on-site logistics)
  • Must have strong customer service skills
  • Strong business writing and proof reading skills
  • Proficient in Microsoft Office software package; strong Excel skills a plus
  • Bachelor degree preferred


Company Name:

BCD Meetings & Events

Location:

Chicago, Illinois

Approximate Salary:

Not Specified

Job Category:

Meeting/Event Planner

Posted

October 10, 2018

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